SCOPE OF THIS POLICY AND WHO WE ARE
INFORMATION WE COLLECT AND OUR LAWFUL BASES FOR PROCESSING
You provide us with information directly, such as when you set up an account with us. We also collect information about you and your activity when you use our Services – whether through gaming consoles, computers, mobile devices, in-game applications, software platforms, third party social or gaming networks. We may use online tracking, such as cookies and similar technology, to collect information, when you share in-game content with friends, or connect to our Services, and we collect information from third parties (such as advertising networks and external business partners).
The types of information that we collect depend on how you use the Services and interact with us. You can control the personal information we collect from you unless we need it for the requested activity (e.g., to provide the Services you’ve requested or purchased, to confirm who you are, or to participate in an event). We will let you know when information is necessary.
Information You Provide
You provide us with information when you use the Services, such as when you:
create an account, or register for or use the Services;
subscribe to newsletters and communications;
comment on our message boards, forums, chat rooms, feeds, sites, or other Services;
purchase or redeem one of our products or services, including physical items, virtual items, virtual currency, or add-ons;
download, install, or access demos, programs, or other software;
contact us for support or other purposes;
use our email / share features;
participate in events, contests, promotions, or surveys; or
participate in an activity where you can provide, or need to provide, your information.
Depending on the Service or your activity, we collect information such as your name, email address, phone number, photo, mailing address / zip code, payment or purchase information, age, gender, hardware configuration, console ID, software products played, survey data, IP address, geolocation, and the systems you play on. We combine this information across computers or other devices that you use.
When you use the Services on hardware connected to the Internet, we receive information about your gameplay even if you are not specifically notified at the time or do not take any actions to actively give us this information. Gameplay information includes your console ID, gaming service ID, game achievements, game scores and performance, IP address, MAC address or other device ID, other console / device information, and other information and statistics regarding your Service use. We collect gameplay information even if you do not register for the Services and we may collect gameplay information while you are offline. Offline gameplay information is transmitted to us when you next connect to the Internet. We may combine gameplay information with other information we have about you.
—Console, Gaming and Social Networking Information
We collect information when you use third-party platforms like a gaming console account, gaming network service account, or social networking service account to connect to or engage with our Services. When you use these third-party platforms or link your account, the third-party platforms provide us with information about you. For example, depending on your use of, or activity on the third-party platform, we receive your user name, your friends list, or account information necessary to provide a purchased in-game item. The third-party platform may allow you to control what information is provided to us. We are not responsible for the terms, policies, disclosures or actions of any third-party platforms.
—Information from Third Parties
We receive information from third parties to update the information that we collect about you. For example, we receive information from public databases, console manufacturers, analytics providers, game developers, and other business partners that includes demographic information and information about your interests. We obtain information from social media and other publicly available sources, which we may use to better understand our users or to seek intelligence about breaches of our Terms of Service. We also receive information from other individuals who use our Services. This may include information about you if you are mentioned in comments on our message boards, forums, chat rooms, or other Services, or an individual sends us a direct message, for example, about an alleged breach of our Terms of Service.
—Lawful Basis to Process in Certain Locations
We collect, use, and otherwise process your information when we have a lawful basis, as follows:
Consent: We ask you for consent to collect or use your personal information for specific purposes, such as when we want to send you emails about special offers or competitions, or if you decide to link your Rockstar account with a third-party service.
Contract Performance: We process your personal information when we need to perform and manage a contract with you, such as our Terms of Service, or to take steps at your request before we contract with you, such as to complete transactions with you and to allow you to play our games online.
Legal Requirement: We process your personal information when required by law.
Legitimate Interest: We process your personal information when necessary for our, or others', legitimate interests and when these interests do not outweigh your own rights and interests. This covers processing for purposes such as improving our products and services; performing analytics and using surveys to better understand our users; conducting direct marketing (when we do not need your consent); otherwise supporting our business, operations, and services; ensuring the proper function, security, and integrity of our services; dealing with user questions; enforcing our EULA; preventing fraud; preventing illegal activity; preventing violations of our EULA or other policies; and preventing intellectual property right infringement.
COOKIES AND SIMILAR TECHNOLOGY
We may use flash cookies, also known as "local shared objects." You can clear flash cookies already on your device by adjusting the flash local storage setting on your device to zero. You may also prevent entities from placing flash cookies on your device by adjusting your preferences in the Macromedia Website Privacy Settings Panel at www.macromedia.com.
A web beacon is an electronic image or tag that helps us deliver cookies, count users who have visited certain pages or viewed certain advertisements or mailings, and conduct analytics for our Services and communications.
—Internet Log Files
We may collect Internet log files when you use the Services. These log files can include IP addresses, MAC addresses or other device IDs, depending on your network configuration. Depending on the Service you use or the activity you engage in, we associate these log files with your information.
HOW WE USE INFORMATION
We also use your information within Clocked Gaming for commercial purposes, including: send you and similar consumers direct marketing and online / social media advertising from Clocked Gaming and our business partners, including use of demographic information; for other purposes identified when you provide your information; or otherwise with your permission. We may further use your information as permitted by law.
If you participate in open communities, such as online gaming sessions and social networking services, we automatically post certain information, such as your user name or ID and gameplay statistics, within the game, on social networking services, on our Services, or on specialized game sites. If you participate in tournaments or other online game events, we must publicly post your information. We also use automated means to monitor gameplay to ensure that you and others use our Services in accordance with applicable policies, including our EULA. If we find that you have breached our Terms of Service or other applicable policies, this could lead to your temporary or permanent exclusion from the Services.
We use information we collect from and about you for business purposes including to:
Provide the Services;
Fulfill product orders and other requests, respond to your questions, and communicate with you;
Enhance your experience on the Services, including to recognize you, maintain your preferences and settings, and link to your third-party console, gaming, and social networking platforms;
Provide technical and other support;
Review the use and operations of the Services, develop new products or services, and conduct analyses to enhance or improve our software, content, internal marketing, support, and Services;
Conduct internal marketing and demographic studies;
Analyze our users, in combination with other data, to assess our user base and target marketing at other similar groups;
Address issues with the Services or other business needs;
To protect the security or integrity of the Services and our business such as by protecting against and preventing violation of our EULA and policies, including combating fraud, piracy, cheating, tampering, unauthorized transactions, claims, and other liabilities, and managing risk exposure; and
Interact on your behalf with the third-party console, gaming and social networking platforms you connect with our Services.
We use information we collect from and about you for commercial purposes, including to:
Provide you and other users like you with customized content on the Services, targeted offers and advertising on the Services, via email and text message, or on other sites, mobile applications, or social media on behalf of Clocked Gaming or our business partners; and
Contact you with information, newsletters, and promotional material.
We also use information we collect from and about you to:
Participate in other processing that we inform you about when you provide your information or when you consent to such processing; and
As permitted by law.
Even if you do not register for the Services, we publish gameplay boards and multiplayer match records that contain information based on your use of the Services, such as your user name or ID, when they are essential components of the Services that we offer you and others. We post certain game statistics publicly, but we do not post information that we know directly identifies you (like your real name or email address) unless you provide that information for this use. Like other gameplay statistic services, your game activity, leader boards, and multiplayer match information may appear nested in the Services or third-party webpages.
Some third-party services also let you post information about your game activity to their sites to share with others. If you use these features, those third-party services’ privacy policies and terms govern your actions on those sites and the information that those services collect.
If you breach our Terms of Service or other applicable policies, we may temporarily or permanently exclude you from the Services. If you have violated our policies by creating certain user generated content, we may also temporarily or permanently limit your ability to make new user generated content.
We combine information collected through various Services and display it publicly, including on our Services, in our games, or in multiplayer game lobbies. For example, if you link your game console account with us, we may display your in-game achievements along with your account name.
WHEN WE SHARE INFORMATION
We use vendors to perform services on our behalf. These vendors provide business, professional or technical support to us, help us operate our business and Services, or administer activities in connection with our business and the Services on our behalf. These vendors are not permitted to use or share your personal information for their own or a third party’s commercial purposes.
Collaborative Relationships: When we offer services or promotions in collaboration with a third party who will receive your information for its own use, we will inform you of that at the time of collection and you may choose whether to participate in the offering.
Legal & Safety: We may share your information to protect the security of our Services, servers, network systems, databases, and business and in connection with an investigation of fraud, intellectual property infringements, interference with our rights, property or users, or other activity that is illegal or may expose you or us to legal liability, including as required or requested by law enforcement or other government officials. We also may share your information with third parties when we have reason to believe that a disclosure is necessary to address potential or actual injury or interference with our rights, property, operations, users, or others who may be harmed or may suffer loss or damage, or when we believe that it is necessary to protect our rights, investigate, or enforce our policies, terms, combat fraud, or comply with a judicial proceeding, court order, or legal process served on Clocked Gaming. We also may share your information when we have reason to believe it is necessary to investigate or enforce our policies, terms, or other legal document or contract related to the Services or rights of a third-party.
Sale or Transfer of Business or Assets: We may sell or purchase assets during the normal course of our business. We may disclose information about you and transfer that information to another entity as part of a potential or actual acquisition or merger of Clocked Gaming or any of our assets. If we bring or are defending a reorganization, bankruptcy, or similar event, such information may be considered our asset and sold or transferred to third parties.
Aggregate or Anonymous Information: We may share aggregate or anonymous information with third parties for their marketing or analytics uses. This information cannot be used to identify you.
As Disclosed to You: We may share your information as disclosed to you at the time of collection
We follow generally accepted industry standards and maintain appropriate safeguards to help protect the security, integrity, and privacy of the information we collect about you. These security measures are designed to protect against the accidental or unlawful destruction, loss, misuse, alteration, and unauthorized disclosure of, or access to, the information under our control. However, no system can be 100% secure and we cannot guarantee our security measures.
OTHER CLOCKED GAMING TERMS, THIRD-PARTY TERMS, AND LINKS TO OTHER SITES
Use of our services and products may be subject to other terms and disclosures provided by us, console manufacturers, and other partners, including: (i) the EULA that accompanied your purchase; (ii) our Terms of Service; (iii) other terms and disclosures made available to you by us or third parties. We are not responsible for practices on third-party sites that may be linked to the Services.
—In-Game Transactions and Reseller / Store